At Sri Hari Krishna Nagai Maligai, we are committed to providing secure, reliable, and timely delivery services across India. Every jewellery purchase is handled with the utmost care to ensure that it reaches you safely and in excellent condition.
1. Shipping Coverage
We offer shipping services to most cities and towns across India for all eligible purchases. Certain remote or interior locations may attract additional shipping charges. Customers are requested to provide complete and accurate delivery details, including their full name (as per Government ID), complete delivery address, contact number, and email address (where applicable). For security purposes, the recipient may be required to present a valid Government-issued photo ID at the time of delivery.
2. Delivery Schedule
We aim to deliver orders within 7 to 21 working days, subject to product availability, order processing, and manufacturing requirements. Delivery timelines may vary depending on product availability, customization requirements, manufacturing schedules, and the delivery location. In the event of an unforeseen delay, our customer support team will promptly notify you with the revised delivery schedule.
Please note:
- Delivery timelines commence from the date of dispatch.
- Orders are processed only after successful payment authorization and verification.
- Estimated delivery schedules may vary due to courier service limitations.
3. Shipment Procedure
Orders will be delivered only to the shipping address confirmed by the customer. Customers may modify the delivery address any number of times before the order is dispatched. Once the shipment has been processed, the delivery address and recipient details cannot be changed.
Multiple products under a single order may be packed and shipped together. For gift deliveries, the recipient may be required to provide valid Government-issued identification, and the recipient's signature will serve as proof of successful delivery.
Our customer support team may contact customers to verify delivery details before dispatching valuable jewellery items. Shipment tracking information will be shared once it becomes available from the courier partner.
Sri Hari Krishna Nagai Maligai shall not be held responsible for delays caused by courier agencies, transportation disruptions, adverse weather conditions, government regulations, or other circumstances beyond our reasonable control.
4. Force Majeure
We shall not be liable for any delay or failure in delivery resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods, earthquakes, fires, or storms
- War, riots, or civil disturbances
- Terrorist activities
- Government restrictions or regulations
- Transportation disruptions
- Labour disputes
- Public health emergencies
- Any other unforeseen events preventing normal business operations
Under such circumstances, delivery timelines may be extended without any liability on the part of Sri Hari Krishna Nagai Maligai.
5. Return Shipments
If the package appears damaged, tampered with, opened, or otherwise compromised at the time of delivery, customers are advised to refuse acceptance and immediately notify our Customer Support team.
If the recipient is unavailable during delivery attempts, the courier partner may make additional delivery attempts according to their policies. If all delivery attempts fail, the shipment may be returned to Sri Hari Krishna Nagai Maligai. Any additional shipping, handling, or re-delivery charges incurred shall be borne by the customer. Re-shipment will be arranged only after confirmation and payment of the applicable charges.
6. Packaging
Every jewellery purchase is packed with exceptional care to ensure maximum protection during transit. Our packaging includes secure jewellery boxes, tamper-evident seals, protective cushioning materials, and safe handling procedures throughout dispatch.
For added security, packaging and dispatch procedures may be documented internally. Customers purchasing gifts may also request gift wrapping and a personalized message for the recipient, subject to availability.
7. Customer Support
For shipping-related enquiries, shipment tracking assistance, or delivery concerns, please contact our Customer Support Team.
Sri Hari Krishna Nagai Maligai
12, Meenakshi Kovil Street, Opp. Central Bank,
Madurai – 625001
Email: info@sriharikrishnanagaimaligai.com
Tel: +91 452 4395924
Mob: +91 98650 45924
By placing an order with Sri Hari Krishna Nagai Maligai, you acknowledge and agree to this Shipping Policy.
